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Our Hours
Monday to Friday 8:30 am – 4:30 pm.
Note: Please note that these hours are for any in office services. Staff are available to take inquiries by phone until 4:30pm.
Answering machine available after hours.
July – August we close on Friday’s at 2pm.
No Services Are Provided On The Following Holidays:
- New Year’s Day
- Family Day
- Good Friday
- Victoria Day
- Canada Day
- Civic Holiday (August)
- Labour Day
- Thanksgiving Day
- Christmas Day (special meals are available on Christmas Day)
- Boxing Day
Respectful Conduct Statement
We are committed to providing a safe, respectful, and welcoming environment for our clients, visitors, volunteers, and staff.
Our team is here to provide the best service possible, and we ask that everyone treat each other with courtesy and respect. We understand that situations can sometimes be stressful; however, abusive or inappropriate behaviour will not be tolerated.
This includes, but is not limited to:
- Aggressive, intimidating, or threatening behaviour.
- Verbal abuse, yelling, or harassment.
- Profanity, offensive, discriminatory, or hateful language.
- Physical violence or threats of violence.
- Damage to property or actions that compromise the safety of others.
If inappropriate behaviour occurs, staff may terminate calls, interactions and/or determine whether service can continue.Â
We appreciate your cooperation in helping us maintain a safe and respectful environment for everyone.
Thank you,
The MOWL Team
Compliments and Complaints
Clients are encouraged to contact Meals on Wheels London with any comments, compliments, complaints or concerns. All concerns are recorded and reviewed. Follow up will be done within two business days for all complaints. Concerned parties will be informed of the outcome. Please email [email protected] or call 519-660-1430
Did you know that we are a member of Meals on Wheels of America? No Canadian association exists and this allows us to network with other Meals on Wheels organizations throughout North America.
This membership provides us with great resources, information sharing, grant opportunities and more!
